Refund Policy

Last updated: 18 August 2026

This policy applies to purchases made through arasso.im or the Arasso app. We may update it from time to time.

Money-back guarantee

If you have not used the service during the current billing period, email support@arasso.im within 14 days of your first purchase (30 days for yearly plans) and we will refund it in full. Refunds are issued to your original payment method and typically arrive within 5–10 business days, depending on your bank.

Arasso includes a free allowance so you can try it before you buy. Using that free allowance does not affect your eligibility — the guarantee looks only at whether you used the service after the purchase you want refunded.

The guarantee applies to your first purchase of a paid plan. It does not reset with each renewal or if you resubscribe after cancelling.

Cancelling your subscription

You can cancel anytime from the billing portal in the app or by emailing us. Cancellation takes effect at the end of your current billing period: you keep your paid access until then, and you will not be charged again. We do not provide pro-rata refunds for the unused remainder of a billing period outside the guarantee above.

Renewals

Subscriptions renew automatically. If you were charged for a renewal you did not intend — for example, you meant to cancel but missed the renewal date — contact us within 14 days of the charge and we will work with you on a fair outcome.

Billing errors

If you believe you were charged incorrectly (duplicate charges, wrong amount, charges after cancellation), contact us and we will refund any amount charged in error.

Your rights under Australian law

This policy is in addition to your rights under the Australian Consumer Law. If the Service has a major failure, you may be entitled to a refund regardless of the timeframes above. Nothing in this policy limits those statutory rights.

How to request a refund

Email support@arasso.im from the address on your account with the subject “Refund request”. Include the approximate date of the charge. We aim to respond within 2 business days.